Work cohesively with the Sales Department to book group business by promptly responding to leads through various online networks, cold calling and visiting local businesses in the downtown metropolitan area. Manage workflow through the Sales Pro system, properly responding and filing data according to company and brand standards. Participate in promotional events, trade s

Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation system, check in and checkout system and credit card system, following all safety and security procedures. Check registration (folio) cards for completeness, accuracy, and legibility. Maintain accurate cash sheet. Responsible for cash

Position has supervisory responsibilities. WORK ENVIRONMENT The work environment normally entails the following Indoor work environment, working near moving mechanical parts with extreme heat. Exposure to cleaning chemicals throughout the day Moderate noise levels consistent with culinary environment PHYSICAL DEMANDS During the course of performing the physical demands of

Inspect the cleaning of guest rooms to achieve a high level of cleanliness and guest satisfaction. Work with and train room attendants to ensure daily tasks are completed timely and accurately. In the event that rooms do not meet quality standards, room attendant should be sent back to correct any issues and room will not be released until it meets standards of cleanlines

Lead all operational managers to success on daily, weekly, monthly and annual action plans relative to property business plan and financial goals. Ensure compliance of brand standard operating procedures and policies. Plan, organize, facilitate and/or participate in various hotel and department meetings. Develop and implement plans that improve guest satisfaction and asso

Participateinnegotiatingmeetings/functions, rooms, rates and all related requirements. Ensure maximizationof room and meeting space, revenues and profits, while delivering aquality guest experience. Create and communicateevent resumes. Recommend and implement proceduralchanges and performs as team leader for all hotel department staff participating in the event deliverypr

Assist and approach all guests in a sincere, courteous and service oriented manner, and whenever possible, goes the extra mile to ensure total guest satisfaction. Learn guest's name and uses them to address them. Remember regular guest's favorite drinks. Perform cashier duties following both Stonebridge Companies and the Franchise standards, while ensuring quality service

Approach all encounters with guests and employees in a friendly, service oriented manner. Comply at all times with standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit che

The General Manager will coordinate, direct and manage day to day hotel operations. Embrace leading a solid team to being a better team, training and developing them to excel in their roles and continuously improve; motivate associates to exceed expectations of the guests; passionately uphold and elevate a positive work environment for the internal guests our associates.

Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel. Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately. Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores. Effectively tr

Ensure knowledge of menu and restaurant promotions and specials, including ingredients and preparation. Respond to guest requests in a timely, friendly and efficient manner. . Take guest food and/or beverage orders and input orders in appropriate point of sale system. Prepare and deliver food and beverage orders in a timely manner. Ensure guest satisfaction throughout the

Oversee the implementation of all property and equipment repairs and preventative maintenance, monitor life safety systems Oversees and ensures that the administration of the department is in compliance with all corporate and brand standards and all federal, state and local laws Responds in a courteous and timely manner to all guests' questions, complaints or requests. Pe

Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation system, check in and checkout system and credit card system, following all safety and security procedures. Check registration (folio) cards for completeness, accuracy, and legibility. Maintain accurate cash sheet. Responsible for cash

Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation system, check in and checkout system and credit card system, following all safety and security procedures. Check registration (folio) cards for completeness, accuracy, and legibility. Maintain accurate cash sheet. Responsible for cash

Prospect for new business through solicitation, networking, cold calling. Improve hotel visibility by conducting outside sales calls/blitzes, attending trade shows and market segment related events Design and deliver marketing promotions and campaigns involving direct mail, social media, ads, etc. Meet or exceed established monthly, quarterly and annual targeted sales goa