Front Desk Receptionist

GENERAL SUMMARY OF DUTIES:

• Greeting patients
• Performing check-in procedures
• Maintaining current demographic and insurance information in computer and in the chart
• Performing office opening procedures, co-pay/co-insurance collection, and assisting patients as needed
• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel.
• Prepare patient charts for upcoming date of service.
• Answer incoming calls and other front office duties as assigned.

QUALIFICATIONS:

• High School Diploma, with 1-2 years experience in healthcare background
• Knowledge of clinic policies and procedures
• Knowledge of computer systems, programs (HST)
• Knowledge of medical terminology
• Must be able to multitask.
• Must be able to express compassion and kindness to patients calling and being seen in the office.
• Must maintain a professional and upbeat attitude.
• Skill in written and verbal communication and customer relations
• Ability to work effectively with medical staff, Management, authorizations, external agencies and patients
• Requires sitting and standing associated with a normal office environment.
• Normal busy office environment with much patient contact
• Must be able to communicate verbally and non-verbally in a professional way.
• Ability to use time wisely in preparing work area to meet high-paced demand.

Hours: per diem