At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:

• Work in an entrepreneurial and dynamic environment with a chance to make an impact.
• Develop lasting relationships with great people.
• Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

Essential Functions

• Develop and implement solutions to customer issues and monitor key process improvement measures and performance metrics for continuous improvement
• Collaborate with other department supervisors and managers to prioritize and execute collective efforts towards resolving critical customer issues
• Develop and manage relationships with all supply chain departments, customers and Sales Team Members
• Ability to gather/analyze raw data in order to tell a compelling story through numbers
• Participate and represent Niagara supply chain in customer calls and visits
• Responsible for maintaining minimum service metric standard for our key customers
• Participate in development and execution of strategic planning for new processes and supply chain initiatives or other organizational changes as they relate to Customer Service
• Improve customer service quality results by:
  • Studying, evaluating, and re-designing processes
  • Establishing and communicating service metrics
  • Monitoring and analyzing results
  • Implementing changes as needed
• Make effective independent decisions regarding long term issues that do not require team discussion, input, or agreement
• Work hand in hand with our analytics department to build business cases for areas of focus
• List if any travel is required using percentage of time:
  • 25% - on average travels 1 week out of the month

• Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications

• Minimum Qualifications:
  • 2 Years - Experience in Supply Chain/Customer Service or other related field
  • 2 Years - Experience in Analytics

*experience may include a combination of work experience and education

• Preferred Qualifications:
  • 4 Years - Years of Experience in Supply Chain/Customer Service or other related field
  • 4 Years - Years of Experience in Analytics

*experience may include a combination of work experience and education

Competencies

• Advanced knowledge of and experience with Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong business acumen
• Proven customer service skills
• Strong problem solving/ analysis abilities
• Knowledge of Process Management
  • Ability to identify, suggest and implement process improvements
• Outstanding Customer/Client Focus
• Strong verbal and written communication skills
  • Speaks clearly and persuasively in positive or negative situations; demonstrates presentation skills.
  • Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information.
• Strong relationship building skills internally and externally
• Detail oriented and accurate
• Teamwork Orientation - collaborates well with team members from different departments and contributes in reaching shared goals
  • Contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives
  • Inspires and motivates others to perform well; influences actions
  • Displays passion and optimism.
• Solution driven - Identifies and problem solves through high volume work load with urgency
• Ability to prioritize multiple tasks effectively
  • Time management - uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks
• Change Management - communicates changes effectively; builds commitment and overcomes resistance.
• Ability to manage multiple sources of information and make independent and timely decisions

This position embodies the values of Niagara's LIFE competency model, focusing on the following key drivers of success:

• Lead Like an Owner
  • Makes safety the number one priority
  • Keeps alert for safety issues and escalates immediately
  • Effectively prioritizes tasks based on department goals
  • Shows respect to others and confronts interpersonal issues directly
  • Prioritizes resolution of customer issues effectively
  • Responds promptly and honors commitments to internal and external customers
• InnovACT
  • Makes recommendations to continuously improve policies, methods, procedures, and/or products
  • Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
  • Increases performance through greater efficiency
• Find a Way
  • Seeks to develop technical knowledge through learning from other experts
  • Understands interdepartmental impact of individual decisions and actions
  • Seeks solutions rather than placing blame
• Empowered to be Great
  • Consistently looks for ways to improve one's self through growth and development opportunities
  • Communicates clearly and promptly up, down, and across
  • Communicates effectively to manage expectations

Education

• Minimum Required:
  • Bachelor's Degree in (Business Administration, Economics, Statistics) or other related field

• Preferred:
  • Master's Degree in (Business Administration, Economics) or other related field

Certification/License:

• Required: N/A
• Preferred: N/A

Foreign Language

• Required: None Required
• Preferred: None Required

Typical Compensation Range

Benefits

Any employment agency, person or entity that submits a resume into this career site or to a hiring manager does so with the understanding that the applicant's resume will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit resume to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit resume into this career site to be eligible for placement fees.