At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:

• Work in an entrepreneurial and dynamic environment with a chance to make an impact.
• Develop lasting relationships with great people.
• Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

The position will support our Baltimore and Richmond Plants and has to be based in or around either Baltimore, MD OR Richmond, VA with a reasonable commute.

• Execute IT Support Department's Tactical goals.
• Work with the senior support team to execute projects based on priorities, goals, and objectives.
• Take lead on executing day-to-day responsibilities.
• Follow IT Support Technician work schedule to ensure adequate coverage for 24x5 support (On-call weekends).
• Maintain the highest level of customer service for our end users (technical & soft skills).
• Take lead on the execution of departmental projects, contributing where needed for successful completion.
• Delegate issues to appropriate IT Teams as needed.
• Provide notification to IT Support Management team when issues are ongoing and impacting end users to keep them informed.
• Travel to remote plants as needed based on projects and support needs
• Document all incoming issues and escalate to the appropriate Support teams.
• Handle issues escalated up from lower level support team to resolve end user and/or system issues.
• Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications

• Minimum Qualifications:
  • 4 Years - Experience in Field or similar manufacturing environment
  • 4 Years - Experience in Position
  • 2 Years - Niagara IT Systems Experience or equivalent
  • 2 Years - Experience managing people/projects

*experience may include a combination of work experience and education

• List if any travel is required using percentage of time:
  • 75% - on average travels 3 weeks out of the month

• Preferred Qualifications:
  • 6 Years- Experience in Field or similar manufacturing environment
  • 6 Years - Experience working in Position
  • 4 Years - Experience managing people/projects

*experience may include a combination of work experience and education

Competencies

This position embodies the values of Niagara's LIFE competency model, focusing on the following key drivers of success:

• Lead Like an Owner
  • Makes safety the number one priority
  • Keeps alert for safety issues and escalates immediately
  • Effectively prioritizes tasks based on department goals
  • Shows respect to others and confronts interpersonal issues directly
  • Prioritizes resolution of customer issues effectively
  • Responds promptly and honors commitments to internal and external customers
• InnovACT
  • Makes recommendations to continuously improve policies, methods, procedures, and/or products
  • Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
  • Increases performance through greater efficiency
• Find a Way
  • Seeks to develop technical knowledge through learning from other experts
  • Understands interdepartmental impact of individual decisions and actions
  • Seeks solutions rather than placing blame
• Empowered to be Great
  • Consistently looks for ways to improve one's self through growth and development opportunities
  • Communicates clearly and promptly up, down, and across
  • Communicates effectively to manage expectations

Additionally, IT Technician IV is expected to demonstrate:

• Outstanding Customer/Client Focus.
• Strong technical skillset with ability to diagnose complex, multi-faceted system issues.
• Strong knowledge of and experience with Microsoft Office software.
• Good written and verbal communication skills.
• Strong hands on technology background on both hardware and software platforms.
• Ability to adapt to change including advances in technology.
• Provide technical guidance to Level I/II/III technicians
• Strong hardware troubleshooting skillset, familiarity with laptops, desktops, servers and peripherals.
• Teamwork Orientated but able to work independently as needed.

Education

• Minimum Required:
  • Associate's Degree in Computer Science, related field, or equivalent work experience

• Preferred:
  • Bachelor's Degree in Computer Science, related field, or equivalent work experience

Certification/License:

• Required: A+ CompTIA or equivalent
• Preferred: MTA/MSCE, Network +

Foreign Language

• Required: None Required
• Preferred: Elementary Proficiency, Spanish

The position will support our Baltimore and Richmond Plants and has to be based in or around either Baltimore, MD OR Richmond, VA with a reasonable commute.

Typical Compensation Range

Benefits

Any employment agency, person or entity that submits a resume into this career site or to a hiring manager does so with the understanding that the applicant's resume will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit resume to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit resume into this career site to be eligible for placement fees.