Brown and Caldwell is seeking a strategic Senior Client Service Manager (CSM) with an established track record of client development, marketing, and winning projects and programs within the Retail, Real Estate, Financial and Transportation space of the private sector.

This position may be filled remotely with preference in Philadelphia, PA; Houston, TX; Phoenix, AZ; Nashville, TN; Chicago, IL; Minneapolis/St. Paul, MN; Ramsey (Northern), NJ; Irvine, CA; Walnut Creek, CA; or Seattle, WA offices.

As a Senior Client Service Manager (CSM) you will provide senior-level environmental engineering, consulting and design-build services and be charged with leading the growth of our Private Sector business in a specific market sector centered around Retail (and its supply chain), Real Estate, Financial, Transportation.

The CSM is responsible for managing and growing work for multiple client accounts within the market sector. Characteristics of the CSM include the proven ability to generate and sustain significant revenue nationally from clients through programmatic work assignments and project awards across multiple service lines ranging from compliance and permitting to industrial water to investigation and remediation. Having the ability to identify and provide solutions addressing your client's environmental needs and requirements that encompass the environmental project life cycle is critical. As CSM, you will be part of a team of project managers and technical staff performing the work, guiding continuity from sales through project delivery.

You will be responsible for the development and profitable execution of Private Sector projects through market and client strategy development; skillful financial and operational management; and helping others develop and supervise a talented team within your market.

• Lead and create sustainable business development and delivery capabilities for the sector.
• Establish industry leadership for Brown and Caldwell services within the Private Sector.
• Develop personal relationships with target client's key personnel, and in areas of sector growth.
• Maintain exceptional client relationships while navigating and aligning the client's organization with BC's team of experts and resources.
• Serve as a key leader in client organization associations, and professional engineering circles.
• Lead and contribute to the firm's marketing, sales and overall business success.
• Establish personal relationships with competitors/contractors, particularly in those areas of sector growth.
• Ensure successful and profitable delivery of projects partnering with internal project, design, and risk management teams, along with other enterprise groups.
• Participate in base business, growth, sales and planning processes.
• Build and sustain a collaborative culture and environment that truly demonstrates client service, technology, innovation, professionalism, and teamwork.
• Assist in recruiting staff to maintain growth - this includes identification of key performers who will help increase capabilities to correlate with the market.
• Advise on career development of staff - identify high potential performers/leaders.
• Provide technical oversight and support on environmental projects.
• Lead commitment to non-financial goals, such as:
  • Leverage across company for marketing, project delivery, and support systems (staffing, quality assurance).
  • Ensure quality, client service, clarity of work product and projects.
  • Focus on investment decisions (use capital and resources to highest competitive advantage).
  • Promote and support technical systems improvements driven by company initiatives.

Minimum Qualifications

• Bachelor's degree in Geologic Science or Engineering.
• Minimum 15 years of experience in environmental consulting, consulting engineering and technical sales.
• Track record of success bringing in and executing profitable assignments for clients and building key target client accounts.
• Ability to properly scope out new business opportunities - this includes:
  • Identifying opportunities.
  • Making critical decisions on whether or not to pursue the opportunities.
  • Developing strategic plans to win pursuits.
  • Identifying the best teaming partners.
• Ability to discern new markets and help develop plans for getting work in these areas - this includes:
  • Understanding skills needed.
  • Comparing skills needed with current BC capabilities.
  • Identifying personnel to recruit to help capture these markets.
  • Ability to motivate others and lead teams to implement business plans for project and client pursuits.
• Ability to oversee preparation of key proposals.
• Exceptional written and verbal communication skills.
• Energetic, compelling communicator with exceptional diplomatic and persuasive skills, capable of listening and interacting effectively with staff and clients at all organizational levels.
• Active business and risk manager capable of successfully planning and executing projects in the sector.
• Demonstrated team player and builder.
• Bullish on sector growth and knows why.
• Strong understanding of regulatory environment and trends for the sector.
• Personal experience in key areas of potential sector growth.
• Strong understanding of the sector, business trends and competitor strategies.
• Market perspective - nation-wide experience and willing to travel throughout North America.
• Strong client contacts - Client-friendly manner, respected by clients, adept at discerning and managing client expectations.
• Strategic, open-minded thinker - Ability to think beyond standard Brown and Caldwell boundaries and assumptions, tireless in getting additional information to develop possible strategies.
• Strong competitor knowledge and focus - Develops competitor evaluations and strategies.
• Can-do approach - Pragmatic and enthusiastic.
• Proficient in managing and delivering projects in this sector.
• Capable of understanding and applying technologies commonly used in this sector.
• Valid driver's license and good driving record required.

Preferred Qualifications

• Masters' degree in Engineering/Sciences and/or MBA preferred.
• PE or PG license or related professional registration preferred.

Salary Range: The anticipated starting pay range for this position is based on the employee's primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future.

Location A:

Salary: $141,000.00 - $193,000.00

Location B:

Salary: $155,000.00 - $212,000.00

Location C:

Salary: $169,000.00 - $231,000.00

You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter.

Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits.

About Brown and Caldwell

Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction firm with 52 offices and 1,900 professionals across North America and the Pacific. For 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice-to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit www.brownandcaldwell.com

This position is subject to a pre-employment background check and a pre-employment drug test.

Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Brown and Caldwell is proud to be an EEO/AAP Employer. Minorities/Women/Disabled and Protected Veterans are encouraged to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964.