First things First: Who are we?

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada.

First Transit is looking for Schedulers to review, revise, and produce final driver manifests for next day door-to-door ADA transportation service. We hire individuals who make attention to detail and interpersonal communication their top priority. If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

Our Schedulers are responsible for:

• Use scheduling software (Trapeze) to produce and distribute manifests for next day trips as contractually required, seven days a week.
• Critically analyze daily schedules in support of on-time performance, efficient routing, and productivity objectives.
• Monitor demand throughout the day and adjust run times and breaks as needed. Communicate run-time adjustments to service providers in a timely manner.
• Run appropriate reports throughout the day and at the end of the day to check for issues and make necessary corrections.
• Maintain/update customer profile information in the system and assist in managing standing order trips.
• Provide timely feedback to supervisor/manager on issues and recommendations for improvement.
• Perform other related duties as assigned.

To qualify as a Scheduler, you'll need:

• A High School Diploma or GED
• A valid CDL with Passenger Endorsement (or CDL with N1 restriction)
• Familiarity with Union, Essex, Somerset, Morris Counties
• Excellent computer skills are necessary and the ability to learn scheduling software
• One year of experience in customer service, or one year of dispatch or equivalent experience that demonstrates the applicant's ability to learn and perform the duties and responsibilities of the position
• The ability to communicate effectively and understandably, both orally and in writing; take instructions or direction from members of the team; work in a fast pace environment; pay attention to detail; handle stress; manage multiple duties or assignments, sit or stand at workstation for extended periods of time
• To possess excellent interpersonal skills, good problem solving and analytical skills necessary to gather and interpret data, have good organizational skills and be able to prioritize work

Benefits

We offer competitive compensation and benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Diversity & Inclusion

Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you'll have a positive impact on others.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.